General Terms and Conditions TransferGuard

Service: The TransferGuard SaaS platform for secure file transfer and the generation of verifiable evidence.

Certificate of Receipt: The PDF document generated by TransferGuard containing the audit trail of the transfer.

Timestamp: The independent verified timestamp that objectively records the moment a transfer was sent.

Identification: Verification of the recipient via Email 2FA (Certified Delivery Plan) or Biometric ID check via Veriff (Verified Identity Plan).

TransferGuard facilitates the transfer of files using End-to-End Encryption (E2EE). The content of files is never accessible to TransferGuard.

The Service provides strong evidence of sending and receipt by means of a PDF certificate, given an independent verified timestamp and a SHA-256 integrity check.

The User acknowledges that the evidentiary value of the transfer partially depends on the chosen plan (Secure Transfer, Certified Delivery, or Verified Identity).

The Service is intended exclusively for professional use by parties with a duty of confidentiality or a need for enhanced evidentiary weight.

The User is responsible for the accuracy of the provided (email) addresses of recipients.

It is prohibited to use the Service for the distribution of illegal content or malware, or for money laundering, fraud, terrorist financing, or any other unlawful or criminal activity.

To prevent abuse, and in particular to prevent (free) accounts from being used for criminal purposes, we may at any time request the User to provide identification and to demonstrate his or her identity and/or capacity (for example, company details). We may make such a request either without stating a reason or where we reasonably suspect abuse, fraud, or improper use.

If the User fails to comply with such an identification request, or does not do so in time or adequately, or if we suspect or establish abuse, we are entitled to immediately suspend or terminate the account and the provision of the Service, to block transfers, and, where legally required, to report to the competent authorities. This is without prejudice to our right to take further measures.

Payment Options: The User can choose between a monthly or annual subscription. Payments are processed via the European provider Mollie (iDEAL, SEPA, Credit Card).

Automatic Renewal: Subscriptions are automatically renewed for the same period, unless the User cancels via the dashboard at least 24 hours before the end of the current term.

Payment Default: If a payment fails or is not settled within the term, the User is in default by operation of law.

Suspension: TransferGuard reserves the right to immediately suspend access to the Service and the dashboard in the event of non-payment.

All data is stored on EU servers (Hetzner S3) and falls under the jurisdiction of the European Union.

TransferGuard guarantees a "100% EU-Owned Core", meaning there is no interference or data access by non-EU governments.

Deletion Proof: Files are irreversibly deleted after the retention period (standard 30 days), and a proof of deletion is created for the audit trail.

Data Processing Agreement: For business use, the Data Processing Agreement (pursuant to Art. 28 GDPR) forms an integral part of these Terms. The DPA is available after logging in via your account area.

TransferGuard's obligations constitute a best-efforts obligation (inspanningsverbintenis). Liability is limited to the amount the user paid in subscription fees over the preceding 12 months.

TransferGuard is not liable for the loss of access keys by the user, given the E2EE architecture.

TransferGuard Ownership: All intellectual property rights related to the Service, software, brand name, and the layout of reports rest exclusively with TransferGuard.

Data Ownership: All rights to the files uploaded by the User remain with the User or their clients. TransferGuard claims no rights whatsoever to this data.

TransferGuard may terminate or suspend accounts and access to the Service immediately, without prior notice, for conduct that we believe violates these Terms, is harmful to other users or TransferGuard, or for any other reason at our sole discretion.

TransferGuard reserves the right to modify these Terms at any time. Users will be notified of material changes via email or the website.

Continued use of the Service after modifications constitutes acceptance of the updated Terms.

These Terms and the Service shall be governed by and construed in accordance with the laws of the Netherlands.

Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the competent courts in Amsterdam, The Netherlands.

If you have any questions about these Terms of Service, please contact us: