How can we help you?

You send files securely in three steps: click Send files, add your files and enter your recipient's email address. Your browser encrypts the files before they are uploaded.

Your recipient gets an email with a link and opens the files with a code. You get an email as soon as they have been downloaded.

With Free you send up to 3 GB per transfer and 3 transfers per calendar month. Your recipient opens the files with a code by email. The files stay available for 5 days. You can view the download status in your dashboard. PDF reports are only included with Certified Delivery.

With Certified Delivery you know for sure who opens your files: your recipient confirms with a text message code or an identity check. You also request files from clients in your own branding, send up to 25 GB per transfer, choose 5, 14 or 30 days and keep the report for 1 year.

It includes 10 identity checks and 50 text message codes a month, for up to 3 people in one company account. It costs € 15 a month excluding VAT, per company. See the prices.

With Request files you send your client one secure link. Your client uploads the documents there, encrypted, and you get an email as soon as they are in.

Choose Request files in the menu and enter your client's email address. This is part of Certified Delivery.

Yes. With a test transfer to yourself you see exactly what your client sees, before you send anything for real. You find it on your office overview under Set up your office.

No. Your client gets an email with a link and opens the files in the browser, on a computer or phone.

You choose this per transfer. With a code by email, your client opens the files with a code sent to their mailbox. With Certified Delivery you can also send the code by text message, to the mobile number you enter yourself, so anyone who can only read the mailbox cannot get in.

The safest option is an identity check: your client shows who they are with a passport, driving licence or ID card and a short face check. If your client wants, we keep the check for a year. After that, your client opens new files with a fingerprint or face recognition. That is your client's own choice; without it, your client does the check again on a next transfer.

With Free for 5 days. With Certified Delivery you choose 5, 14 or 30 days. You can always stop access earlier: open the transfer and click Revoke access. Anything your client has already downloaded stays with your client.

First ask your client to check the spam or junk folder. On the page of the transfer, your client can then click Send a new code. With a text message code, check that the mobile number is correct. Still not working? Contact us.

You get an email as soon as they have been downloaded. Under Transfers you see the status of every transfer, and the report shows exactly when it happened.

Yes. Every colleague has their own account, with their own password or passkey and two-step verification. That way the report shows exactly who sent what.

The owner invites colleagues through Team in the menu. With Certified Delivery you work with up to 3 people in one company account, sharing the identity checks and text message codes.

When inviting a colleague, the owner chooses a role. You can change it later under Team.

Owner

Sends and requests files, and manages the branding, the team, the subscription and the payment details. Only the owner can cancel.

Administrator

Sends and requests files, and sees the subscription and the invoices.

Colleague

Sends and requests files.

Viewer

Can only view: sees the transfers and reports, but cannot send, request or revoke anything.

Yes. Under Transfers everyone in the office sees all transfers and file requests, with the status, who sent them and the report. That way you can take over each other's work and find everything in one place.

The files themselves can only be opened by the colleague who sent or requested them, because they are encrypted with that person's key. Not even TransferGuard can open them. A colleague, administrator or owner can revoke a colleague's transfer; a viewer cannot.

Remove the colleague under Team. From then on they can no longer sign in to your office. Transfers and reports stay visible to the rest of the team. Files they requested cannot be opened by anyone else, so request them again if you still need them.

Click Activate at the top of your office overview, or choose Subscription in the menu. You enter your billing details, choose how you want to pay and start the subscription. It takes a few minutes.

€ 15 a month excluding VAT, per company and not per colleague. Dutch companies pay 21% VAT, € 18.15 in total. Companies in another EU country with a valid VAT number pay without VAT (reverse charge).

With iDEAL, credit card, Apple Pay, Google Pay or PayPal. You always pay in advance, per month.

With iDEAL you pay the first month straight away; after that we collect the monthly amount automatically from the same account. With a card or PayPal you first link your payment method and then pay the first month. During a free period you pay nothing.

On the page Activate Certified Delivery, below the overview on the right: click Have a discount code? The discount comes off the price excluding VAT and you see the new amount straight away.

Under Subscription, in Payments and invoices, there is a line for every paid month with a button to download the invoice as a PDF. You also receive every invoice by email. The owner and administrators can see the invoices.

Choose Subscription in the menu and click Cancel subscription. You keep Certified Delivery until the end of the month you already paid for. Changed your mind? Click Continue after all. Only the owner can cancel.

Reports that would have been kept for 1 year can still be downloaded for 30 days after the subscription ends. The expiry date of your files does not change.

Your browser encrypts your files and file names before they are uploaded. By default we keep the key encrypted and only release it once your recipient has entered the code or completed the identity check. If you choose 'You share the link yourself', the key never reaches our server and the transfer is end-to-end encrypted.

Encrypted, in European data centres. When the availability period ends, we delete the files.

The report shows who received the files, how the recipient confirmed who they are and when the files were downloaded, with a timestamp from an independent party. That way you can show in a dispute that the right person got the files. The report does not prove that someone read the files.

We do not keep a photo of the ID document. We do keep the name, the date of birth, the type and number of the document and whether the check succeeded. The citizen service number (BSN) is never kept. Read more in the privacy statement.

With your email address: we send you a 6 digit code by email. You can also sign in with a passkey, using your fingerprint or face recognition, or with a password.

Because you work with sensitive documents, an extra sign-in step is required for everyone who works in an office environment. That way nobody gets in with only your password. You use an authenticator app on your phone for this.

Choose Sign in with password when signing in, then Forgot password? You get a link by email. You can also sign in with a code by email, which needs no password.

Click your name at the bottom left and choose Sign out.

Click your name at the bottom left, choose Your account and then Delete account. If your office still has a running subscription, cancel it first. After 30 days we permanently delete your files, reports and data.